Effective Date: 10th February 2026
Last Updated: 15 March 2026
 

TermHive Ltd (“TermHive”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, create an account, or use the TermHive platform (the “Services”).
 

1. Who We Are

TermHive provides contract management software that enables organisations to create, manage, and analyse contracts.
 

For the purposes of applicable data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and EU GDPR:

• TermHive acts as a Data Controller for personal data collected through our website, marketing activities, and customer account management.

• TermHive acts as a Data Processor for personal data contained within contracts or documents uploaded by customers into the TermHive platform.

2. Information We Collect

2.1 Account Information

When you register for an account or interact with our Services, we may collect:

• Name

• Email address

• Organisation name

• Job title

• Login credentials

• Billing and payment information

2.2 Customer Contract Data

Customers may upload contracts, documents, and related metadata to the platform. This information may include personal data contained within those contracts.

TermHive processes such information solely on behalf of our customers and according to their instructions.
 

2.3 Usage Data

We automatically collect certain information about how users interact with our Services, including:

• IP address

• Browser type

• Device type

• Pages visited

• Log files and timestamps

• Platform usage activity
   

2.4 Communication Data

When you contact us or submit enquiries, we may collect:

• Contact details

• Communication history

• Support requests
   

3. How We Use Personal Data

We use personal data to:

• Provide and maintain the TermHive platform

• Manage user accounts

• Deliver customer support

• Improve and develop new features

• Monitor platform performance and security

• Communicate service updates

• Send marketing communications where permitted by law

Users may unsubscribe from marketing communications at any time.
 

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR and GDPR:

• Contractual necessity – to provide the Services

• Legitimate interests – to operate, secure, and improve the platform

• Consent – where required for marketing communications

• Legal obligation – where processing is required by law
   

5. Data Sharing

We do not sell personal data.

We may share data with:

• Cloud infrastructure providers

• Analytics and monitoring tools

• Payment processors

• Customer support tools

These service providers act as sub-processors and are contractually required to protect personal data.

We may also disclose information where required by law or to protect legal rights.
 

6. Data Retention

Personal data is retained only as long as necessary to:

• Provide our Services

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

Customer contract data is retained according to the customer’s account settings and contractual agreement.
 

7. Data Security

TermHive implements appropriate technical and organisational measures designed to protect personal data, including:

• Encryption in transit

• Access controls

• Infrastructure monitoring

• Secure hosting environments
   

8. International Data Transfers

Where personal data is transferred outside the UK or EEA, which would not happen unless requested by the client, TermHive ensures appropriate safeguards are implemented, including:

• Standard Contractual Clauses

• Equivalent legal transfer mechanisms
   

9. Your Rights

Individuals may have the right to:

• Access personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Request data portability

Requests may be submitted using the contact details below.
 

10. Cookies

We use cookies and similar technologies to:

• Provide essential website functionality

• Analyse usage

• Improve the user experience

Users can manage cookies through browser settings.
 

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Last Updated” date above.
 

12. Contact Us

If you have questions regarding this Privacy Policy:

TermHive Ltd
Email: info@termhive.com